Shipping & Returns

Shipping and Refund Policy...

If You feel that you have a reason or problem with your order that requires a return of the item please contact our location for return instructions on any item purchased from Dr. Mercedes Store within Seven (7) days of purchase. For online orders, the product ship date is the date of purchase. You will receive a full refund for unopened items in there original form.

Shipping and handling charges are non-refundable. for returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period. Dr. Mercedes reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

*ALL Returns will be subject to a restocking fee.